GoNow

Welcome to GoNow Help

Yes. Businesses can message customers directly through the GoNow platform. Messages are stored within the LM record for reference and support purposes.

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Creating Your Account

Before you can book a service, you'll need to create an account. Sign up with your name, email address, and phone number, verify your account if required, and you'll be ready to search, book, message sellers, and track your bookings.

Booking a Service

  1. Find the service you need.
  2. Review the seller's profile, pricing, and availability.
  3. Select a time slot.
  4. Confirm your booking and complete payment.
  5. Receive confirmation with all appointment details.
  6. Instant Booking vs Request Booking
    1. Instant Booking: confirmed immediately after you book.
    2. Request Booking: sent to the seller for approval before confirmation.

Managing Your Booking

  1. You can message the seller directly through GoNow to confirm details, ask questions, or share updates. Keeping communication within the platform helps avoid misunderstandings and creates a clear record of what was agreed.

Reschedule:

  1. Need a different time? Request a new slot through your booking. Rescheduling is often easier than canceling and keeps your booking active.

Cancel:

  1. Cancel through GoNow if you can't attend. The earlier you cancel, the more likely you are to receive a full or partial refund.

Payments & Pricing

  1. You're typically charged when you book a service. The payment is held by the platform and finalized only after the service is completed. The total price, including any applicable fees, is shown before you confirm your booking.
  2. Accepted payment methods generally include credit cards, debit cards, and supported digital wallets.

Refunds & No-Shows

Refund eligibility depends mainly on timing and what happened with the booking.

SituationTypical outcome
You cancel earlyOften eligible for a full or partial refund.
Seller cancelsTypically eligible for a full refund.
Seller doesn't show upReport the issue through your booking; you're usually eligible for a refund after review.
You miss the appointmentYou may not be eligible for a refund because the seller reserved time for you.

Need Help?

If you have questions about your account, booking, payment, refund, or a problem with a seller, contact GoNow Support through the app or website. Providing booking details and any relevant messages helps the team resolve issues more quickly.

Quick Tips

  1. Review the service description and pricing before booking.
  2. Confirm the time and location before the appointment.
  3. Respond promptly to seller messages.
  4. Keep all communication and payments within GoNow.
  5. Cancel or reschedule as early as possible if plans change.