Welcome to GoNow Help

Creating Your Business Account

How do I create a GoNow business account?

1. Sign up using your email
2. Complete your business profile
3. Add your payout information
4. Upload photos and business details
5. Finish onboarding requirements
6. Start posting LastMinutes

Note: Your onboarding must be completed before you can post live deal.

How do I create an Deal?

1. When you have an opening:
   1. Click 'Create a deal' in the dashboard
   2. Select a category
   3. Add title, description, date & time
   4. Add optional intake forms & instructions
   5. Upload a photo
   6. Save or Post your deal

Once posted, nearby customers will be notified in real time.

Posting a Deal

1. Posting a deal allows customers to discover and book your services on GoNow. Your deal should clearly describe the service you offer, pricing, availability, and any important details customers should know before booking.
2. Choosing the correct category and keeping your information accurate helps your deal appear in relevant searches and improves the quality of bookings you receive.
3. Before publishing, review your deal carefully to make sure the information reflects the service you are prepared to deliver. Clear and accurate listings help reduce cancellations, disputes, and misunderstandings.

Managing Customers & Bookings

1. Managing bookings is an important part of running your business on GoNow. From your Seller Dashboard, you can review booking requests, manage appointments, update your availability, and communicate with customers.
2. Keeping your availability accurate and responding promptly to customers help create a better experience for customers and reduces scheduling issues. If plans change, you can reschedule appointments or manage cancellations through the platform.
3. Staying organized and maintaining clear communication helps build trust and improves your overall performance on GoNow.

Ratings, Reviews & Tips

1. Ratings and reviews help customers make informed decisions when choosing a service provider. They also play an important role in building trust and growing your reputation on GoNow.
2. Positive reviews are often the result of reliable service, clear communication, and arriving prepared for each appointment. Consistently delivering a good experience can help improve your visibility and increase future booking opportunities.
3. Customer feedback can also provide valuable insights that help you improve your services over time.

Contact Support

1. If you need help with your account, bookings, payments, or any other issue, the GoNow Support team is available to assist you.
2. Before contacting support, you may find a quick answer in the Help Center. If you still need assistance, you can submit a support request with details about the issue you are experiencing.
3. Providing clear information about the problem helps the team review your request and resolve it as quickly as possible.

Payments & Payouts

1. Payments on GoNow are designed to be simple and secure. When a customer books your service, payment is collected and held until the appointment is completed.
2. Once the service is successfully delivered, your earnings are released and sent to your connected payout account through Stripe. You can track your earnings, fees, and payout status directly from your dashboard.
3. To avoid delays, make sure your payout information, verification details, and bank account information remain accurate and up to date.

Cancellations & Refunds

1. Sometimes plans change, and a booking may need to be canceled or rescheduled. Whenever possible, rescheduling is preferred because it keeps the booking active and provides a better experience for both you and the customer.
2. Refund eligibility depends on the circumstances of the cancellation and when the cancellation occurs. In many cases, customers are eligible for a refund when a service cannot be completed or when a booking is canceled according to platform policies.
3. Clear communication and accurate scheduling are the best ways to reduce cancellations, refund requests, and disputes.